Troubleshooting
Something not working as expected? Most issues can be solved quickly. Find your problem below and follow the instructions or tutorial.
Quick fixes
Start here for the most common questions.
My running belt is moving sideways
If your running belt is moving too far to the left or right, it needs to be realigned.
▶ Watch the tutorialMy display only shows three dashes
Three dashes on your display mean that the safety magnet is not in place. Place the red magnet on the circle on your display.
The dashes will disappear and your Dog Runner will be ready to use.
My Dog Runner shows an error code
Send us an email with the error code, for example E3, together with your name, phone number, address and serial number.
Contact support →My Dog Runner does not turn on
Check that the power cable is properly connected to your Dog Runner and plugged into the wall socket.
Also check that you have switched the treadmill back on using the power switch.
Still nothing? Send us your name, phone number, address and serial number and our team will help you.
Contact support →Maintenance & repair guides
Step by step help for maintaining or replacing parts on your Dog Runner.
Lubricating the running belt
Forgotten how to lubricate your Dog Runner? Follow our video guide.
Replacing the control board
Follow the repair guide to replace the control board of your Dog Runner.
Replacing the motor
Follow our video guide when replacing the motor of your Dog Runner.
We're here to help.
Can't find the answer you're looking for? Contact our team and we'll help you get your Dog Runner up and running again.
For technical issues, please include your serial number and any error code shown on the display.